1. About this policy
Elevate Your Space (“we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information when you visit our website, request a property staging quote, contact us, engage our services or otherwise interact with us.
We aim to handle personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. This policy is general information and may be updated when our services or information-handling practices change.
2. Information we collect
Depending on how you interact with us, we may collect:
- your name, email address and telephone number;
- the property address, suburb, postcode and property type;
- information about bedrooms, occupancy, campaign timing, preferred installation dates and staging requirements;
- messages, correspondence and records of enquiries, quotes and services;
- information provided by a real estate agent, homeowner or other person authorised to deal with us; and
- technical information generated when you use the website, such as IP address, browser or device details, referring page, pages visited and security or diagnostic logs.
Please do not provide sensitive information unless it is reasonably necessary and we have asked you to provide it.
3. How we collect information
We generally collect personal information directly from you when you complete an enquiry or quote form, send an email, call us, meet with us, request a proposal or engage our services. Website enquiry forms submit your details securely to My Marketing Portal, which delivers your enquiry to our team and records it for follow-up.
We may also receive information from your authorised representative, real estate agent, service providers, publicly available sources or automatically through website hosting and security technologies.
4. Why we collect and use information
We may collect, hold and use personal information to:
- respond to enquiries and prepare property staging recommendations or quotes;
- assess properties and plan, schedule, deliver and remove staging installations;
- communicate with homeowners, agents, trades and other authorised contacts;
- manage customer relationships, accounts, payments, records and business administration;
- improve, maintain, secure and understand the use of our website and services;
- send service updates or marketing communications where you have consented or where otherwise permitted by law; and
- comply with legal obligations and resolve disputes or complaints.
If you do not provide information we reasonably require, we may be unable to respond fully, prepare an accurate quote or provide the requested service.
5. When we disclose information
We may disclose personal information where reasonably necessary to:
- our staff and contractors who need it to perform their work;
- real estate agents, property owners or other representatives you authorise;
- delivery, installation, trade, photography or other service providers involved in preparing the property;
- website hosting, email, information technology, storage, security, accounting and professional advisers; and
- government bodies, regulators, courts or other parties where required or authorised by law.
We do not sell personal information.
Overseas processing
Some technology and hosting providers may store or process information outside Australia, including in the United States and other countries where those providers operate. The locations may change from time to time. Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances when using overseas service providers.
6. Cookies and website technology
We use Google Analytics and Google Tag Manager to understand website usage and measure enquiries. Our website and hosting providers also use technologies needed to operate, protect and diagnose the website.
If you allow ChatGPT advertising measurement, the OpenAI Measurement Pixel uses browser identifiers and cookies to connect successful website enquiries with our ChatGPT ads. It sends an enquiry event and a unique submission reference, along with technical browser and attribution information. Our event code does not send enquiry text, property addresses or contact details. If automatic advanced matching is enabled in our advertising account, the Pixel may detect supported customer information on a page and hash it in your browser before including it with events.
The OpenAI attribution cookie may last 30 days and its browser-reference cookie up to 365 days. OpenAI may process measurement information overseas, including in the United States. See OpenAI’s privacy policy. You can decline or change your choice below; declining does not prevent an enquiry. This choice controls OpenAI measurement only. Browser settings can also limit cookies.
Spam prevention
We use Cloudflare Turnstile to help protect enquiry forms from automated submissions. Cloudflare processes technical browser and device information for this security check. See Cloudflare’s privacy policy. We also use short-lived, hashed identifiers to limit repeated submissions.
7. Storage, security and retention
We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably required for the purposes described in this policy, to maintain business and transaction records, or to meet legal obligations. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
8. Access, correction and marketing choices
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity and may refuse a request where permitted by law, in which case we will explain the reason where required.
You can ask us to stop sending direct marketing at any time by using an unsubscribe option provided or contacting us. We will still send communications needed to respond to your enquiry or provide requested services.
9. Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties handle information.
10. Questions, requests and complaints
To ask a privacy question, request access or correction, or make a complaint, contact us using the details below. Please describe your concern and provide enough information for us to investigate. We will acknowledge and respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
11. Changes to this policy
We may update this policy to reflect changes to our services, technology, legal obligations or information-handling practices. The effective date at the top of this page shows when it was last updated.